Customer Services
Frequently Asked Questions
What are your
business hours?
Offices hours are 8:00 a.m. - 4:00 p.m., Monday
through Friday the drive through window opens at
7:00 a.m. Our payment drop box is available 24
hours every day for your convenience. No cash
payments please.
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How do I read my bill?
Download the document below to view a detailed
bill.
For more information about paying your bill,
please visit our
Pay Your
Bill page.
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How do I sign up for service?
There is a service application that you will
need to complete. We require a copy of your
valid drivers license or picture ID on file. A
$75 deposit if you are renting the home or $50
if you are the homeowner. Plus a $25 application
fee is due at time of service request. All
commercial applications require a $75 deposit.
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What is a Cash Only account?
Any account (residential or commercial) that has
3 checks or Electronic File Transfers returned
within a 12 month period must pay with cash,
money order or certified cashiers check for 12
months.
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How can I pay my bill?
- Cash
- Money Order, Certified Check or
Cashier's Check
- Personal Check, unless account is noted
cash only
- Automatic Bank Draft (see
Pay Your Bill page)
-
Pay Online
For more information about paying your bill,
please visit our
Pay Your
Bill page.
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of page
Where can payments be made?
You may pay your bill online, by mail or at
our office. Below is our mailing and office
address.
Midway Water Systems
4971 Gulf Breeze Parkway
Gulf Breeze, FL 32563-9286
For more information about paying your bill,
please visit our
Pay Your
Bill page.
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Does Midway Water System estimate water
bills?
We do not estimate bills, except in
unexpected circumstances such as hurricanes
or other disasters that cause power outages or
unsafe conditions.
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Why would my water pressure be unusually
low?
If the problem has occurred suddenly, there
may be a break in plumbing. Check all of
your faucets to see if it is your plumbing.
If all faucets are affected, there may be a
nearby main water line break or it could be
from an unusually high demand on the system.
Check with neighbors to see if they are
experiencing a similar problem. If the
answer is yes, call the Water System.
Otherwise check for signs of a leak and
contact a plumber. You can turn off all of
your faucets and check your water meter.
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How do I check for leaks?
If you suspect there is a leak somewhere in
your plumbing, try these easy steps to
locate it:
Observe your meter noting the position of
the red dial (flow indicator) that records
individual gallons. Wait at least 15 minutes
without using water. Look at the meter again
to see if the dial has moved. If it did not,
there are probably no leaks. Waiting longer
between meter readings (overnight, for
instance) might help you detect slow or
intermittent leaks. If the flow indicator
dial has moved, check all of your faucets
for visible leaks. For more detailed
instructions on how to read your meter,
please refer to the
System Treatment
& Safety page of our web site.
To check for toilet leaks add a few drops of
food coloring to the water in the tank and
do not flush. Wait fifteen to twenty minutes
to see if the colored water appears in the
toilet bowl. If it does, then there is a
leak. Repairing the leak is normally
inexpensive and easy to do. Replacement part
kits are available at most hardware stores.
Flush the toilet to prevent the food
coloring from staining. After making
repairs, repeat the meter reading procedure
to verify that any leaks have been properly
repaired.
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Where do I find the meter?
Water meters are outside, usually in the
right of way near the street.
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Will you test my water meter if I
request it?
Yes, we will test or inspect your meter upon
request. If the test results indicate the
meter is within the established accuracy
limits, there is a $25 testing fee. If test
results show the meter is not within the
accuracy limits, the testing fee will be
waived.
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Why does the water system flush the
lines?
Water lines may be flushed for several
reasons. Flushing keeps water fresh in low
flow or dead-end areas. Flushing restores
chlorine that may have been lost. An area
may require flushing after main breaks or
repairs have been made.
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Why does the water system use chlorine?
Chlorine is an effective disinfectant used
to kill harmful bacteria that may be present
in the water. Water systems are required by
federal law to disinfect their water.
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If you have any other questions not listed on
this page, please contact us.
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