Customer Services
Privacy & Security
Your privacy is important to us
None of your personal and payment
information you have supplied in order to process
your account will be shared with anyone not involved
with that transaction. Participants to the
transaction will include: you, your approved
financial provider and Midway Water System and it’s
financial processors.
Midway Water System collects data related to the
account you are attempting to pay and the payment
method (credit or debit card) you are using to pay
that account. We do not collect any information that
is not directly related to this payment process
other than our customer’s billing and payment
history information.
All data files collected by Midway Water System are
encrypted and protected with the strongest
encryption software currently available in the
industry using SSL (Secure Socket Layer). While we
use SSL encryption to protect sensitive information
online, we also protect your information offline.
All information we receive from you is restricted in
our Data Warehouse facility and requires proper
authorization to be accessed. The Data Center
monitors all access requests for data and utilizes
interdiction systems to notify us of unauthorized
access attempts. The Utility data files are securely
password protected.
Though we make every effort to preserve your
privacy, we may need to disclose personal
information when required by law when we have a
good-faith belief that such action is necessary to
comply with a current judicial proceeding, a court
order or legal process served on us. Midway Water
System does not sell or share your customer
information with any non-affiliated person, company,
or organization, except as required in legal
circumstances.
When you submit sensitive information via our Web
site, your information is protected both online and
off-line. Furthermore, all employees are kept
up-to-date on our security and privacy practices.
Finally, the servers that store personally
identifiable information are located in a secure
locked environment and only named employees who need
the information to perform a specific job are
granted physical access after supplying proper
access ID.

Full Compliance
Federal, State and local mandates require full
compliance on our part. Midway Water System meets or
exceeds all mandates set forth by the authorities
therein. For further information on these agencies
please click on the links below. You will be
directed to their web sites and contact information.
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Northwest
Florida
Water Management District |
Florida
Department of
Environmental Protection |
United States
Environmental
Protection Agency |
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Florida Department of Health |
U.S. Department of Homeland Security |
Federal Emergency
Management Agency |
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