Customer Services

Privacy & Security

Your privacy is important to us


None of your personal and payment information you have supplied in order to process your account will be shared with anyone not involved with that transaction. Participants to the transaction will include: you, your approved financial provider and Midway Water System and itís financial processors.

Midway Water System collects data related to the account you are attempting to pay and the payment method (credit or debit card) you are using to pay that account. We do not collect any information that is not directly related to this payment process other than our customerís billing and payment history information.

All data files collected by Midway Water System are encrypted and protected with the strongest encryption software currently available in the industry using SSL (Secure Socket Layer). While we use SSL encryption to protect sensitive information online, we also protect your information offline. All information we receive from you is restricted in our Data Warehouse facility and requires proper authorization to be accessed. The Data Center monitors all access requests for data and utilizes interdiction systems to notify us of unauthorized access attempts. The Utility data files are securely password protected.

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us. Midway Water System does not sell or share your customer information with any non-affiliated person, company, or organization, except as required in legal circumstances.

When you submit sensitive information via our Web site, your information is protected both online and off-line. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are located in a secure locked environment and only named employees who need the information to perform a specific job are granted physical access after supplying proper access ID.

Full Compliance

Federal, State and local mandates require full compliance on our part. Midway Water System meets or exceeds all mandates set forth by the authorities therein. For further information on these agencies please click on the links below. You will be directed to their web sites and contact information.


Northwest Florida
Water Management District
Florida Department of
Environmental Protection
United States Environmental
Protection Agency
Florida Department of Health U.S. Department of
Homeland Security
Federal Emergency
Management Agency

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